Travel solutions: My Britrail Flexi Pass refund is taking forever. What should I do? | Travel

Q: In February 2020, I bought two Britrail England Flexi Passes via ACP Rail, a journey company specializing in rail passes.

A 12 months later on, it grew to become distinct that we would not use the passes. Since they were being refundable, I requested ACP for a refund. It agreed to take the tickets back again, and in February 2021, I mailed the tickets again to the business.

I checked with ACP several moments. Every time I did, it would ship me email messages that said “due to government restrictions” its places of work were being shut. It blamed the closure on a delay in processing our refund. “We will observe up and verify as shortly as feasible,” they promised. But I never been given a confirmation.

As I write this, it is November 2021 — pretty much two many years just after I bought my Britrail passes — and I nonetheless haven’t gained the $558 that ACP Rail promised me. I examine your column about another ACP case in the Boston Globe and was hoping you could support me get a refund. — Katherine Spokes, Jamaica Plain, Massachusetts

A: Did you say ACP Rail had your money for just about two several years? That is obtained to be some variety of record. In situation you are just signing up for us, a refund should really get no additional than a 7 days. The greatest businesses can do it in a number of minutes. Two decades? Where’s that variety for Guinness?

Karen J. Simmons

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